Returns

Your right of withdrawal

You may withdraw from your order within 14 days of receiving it, without giving a reason. You then have 14 days to send the items back. You can return the whole order or only some items.

How to return

1. Tell us within 14 days of receiving your order. Use Withdraw from your order here, e-mail lnf.curation@gmail.com with your order number, or send us the model withdrawal form. We confirm receipt by e-mail.
2. Send the items within 14 days of telling us, to the return address below. Use a tracked service and keep your proof of postage. You pay the return postage.
3. We refund within 14 days of your notification. We may wait with the refund until we have received the items or you have sent us proof of postage.

Return address (our business address):
Lost n Found V.O.F., Kasteel Aldengoorstraat 41 C, 6222 WL Maastricht, the Netherlands

Artworks

Return the work rolled, unframed and undamaged, in the tube it came in. In Maastricht, we pick it up from you. Elsewhere, send it back tracked, at your own cost.

Refunds

We do not exchange items. If you want another size, return the item and place a new order.

We refund the full purchase amount, including the original shipping costs, to the payment method you used.

Items returned unworn and with their labels attached are refunded in full, whatever your reason: the size did not fit, something went wrong with the delivery, or you simply changed your mind.

You may try the items on for size and fit, as you would in a shop. Please do not wear them outside, wash them or remove the labels. If an item has been handled more than is necessary to establish its nature, characteristics and functioning, you keep your right to return it, but we may deduct the reduction in its value from your refund.

Exceptions

The right of withdrawal does not apply to items made to your specifications or personalised. It also does not apply to event tickets for a specific date.

Damaged, defective or lost items

Please check your order when it arrives. If something is damaged or faulty, for example a torn seam or a damaged canvas, tell us as soon as possible, preferably within 14 days, at lnf.curation@gmail.com with your order number and a photo. A fault you discover later is still covered: a report within two months of discovering it is always on time (see our terms, section 7). We pay the shipping for faulty items. A lost parcel is our risk: we send a replacement or refund you in full, as you prefer.