Terms and conditions

1. Scope

This website is operated by Lost n Found, which is referred to on the webpages of this domain as: "Lost n Found", "LNF", "we", "us" or "our". Our full company details are present in Section 16 of this document. These General Terms and Conditions ("Terms") apply, in the version valid at the time of your order, to every agreement concluded through our online shop at www.lnf.icu (the "Online Shop") between us and you as our customer ("you").

The Terms set out the rules of our agreement with you, from the moment you place an order on the website until post-delivery. They explain how an order is placed and confirmed, what the payment method is, when and how we deliver, how you can withdraw from your purchase and return items, what the legal guarantee covers, and how we handle complaints, personal data and intellectual property.

Our Online Shop sells clothing, artworks and event tickets to consumers aged 18 or over: people who buy for their own use, not for a trade, business or profession. Goods are delivered within the Netherlands only (Currently we will be delivering only within the Netherlands, the expansion of the company would offer possibilities for deliveries within the EU). Event tickets are sent by e-mail; nothing is shipped.

These Terms are built in four parts:

• Every order. Sections 1 to 12 apply to every order: prices (2), orders (3), payment (4), delivery (5), right of withdrawal (6), legal guarantee (7), liability (8), complaints (9), personal data and your content (10), intellectual property (11) and governing law, communication and changes (12). Information on a product or event page, such as the price, material, size, date and delivery time, also forms part of the agreement.
• Clothing. Section 13 adds the rules for clothing: hand-finished character, size guide, the limit per item and exchanges.
• Artworks. Section 14 adds the rules for artworks: who sells them, packing and shipping, damage in transport, returns and copyright.
• Event tickets. Section 15 adds the rules for event tickets: no withdrawal right, entry conditions, cancellation and changes.

How we handle personal data and cookies is explained separately in our privacy statement and cookie statement.

You can read these Terms at any time through the link at the bottom of every page and at checkout, and save or print them with the Print or save as PDF button. After your order, we send you the Terms attached to the order confirmation letter.

By placing an order, you accept these Terms. They do not limit the rights you have as a consumer under Dutch or European law. Where a mandatory rule of law gives you more protection than these Terms, that rule applies.

2. Prices and Products

All product prices within the Store, are in euro and include applied VAT. The VAT rate for each item and the shipping costs are shown at checkout, before you pay. No surcharge applies to any payment method. We only accept the payment methods that are stated within the website.

Material, sizes and care instructions are stated on each product page. Product images are for illustration purposes only, we cannot guarantee that the product would fit you the same way as it does with the model of the concerned product. We will inform you with the full details of your order, during the ordering phase, when you click to check out, at the Claim Desk, and when we send you the Order Confirmation Email.

We are not bound by an obvious pricing error. If your order is affected, we tell you before shipping, and you may cancel the order for a full refund.

3. Orders

To place an order, you add items to the Cart by "pay and claim" on the store page, enter your e-mail and a delivery address in the Netherlands, confirm that you are 18 or older, accept these Terms and pay. Before you pay, you can check your order in the cart and correct it. You must be at least 18 years old to order.

For event tickets, you order on the event page: you only give your name and e-mail address and accept these Terms. Nothing is shipped and no shipping costs are charged; your age is checked at the entrance (section 15) if applicable for the event of interest.

The agreement is concluded, in English, when we receive your payment. You then receive an order confirmation by e-mail with these Terms alongside your order details. We store the confirmation and the product-specifics of your order. Unpaid orders expire automatically.

We may refuse or cancel an order if an item is out of stock, if fraud is suspected, if the delivery address is outside the Netherlands, or if the order exceeds the limit in section 13 or section 15. We refund any amount paid within 14 days.

4. Payment

You pay the full amount when you place your order. Payments are processed by Mollie B.V., a licensed payment service provider; the available payment methods are shown at checkout. You enter your card or bank details directly with Mollie, and we do not store them.

If a payment is reversed after we have shipped your order, we may ask you to pay the amount again or to return the items.

5. Delivery

We ship to the Netherlands only. We hand your order to DHL within 2 working days of payment and send you a shipping confirmation with a tracking link. The delivery time after dispatch depends on DHL. Your order arrives within 30 days at the latest, unless we agree a later date with you. We may send an order in several parcels, at no extra cost to you.

Your order is our responsibility until it is delivered to you. If a parcel is lost or damaged in transit, we send a replacement or refund you in full, as you prefer. If a parcel arrives damaged, contact us as soon as possible, if possible with a photo.

Please check your delivery address before you pay. If a parcel comes back to us because the address was wrong or the parcel was not collected, we contact you: we send it again after you pay the new shipping costs, or we refund the purchase price minus the original shipping costs.

If we cannot deliver because of circumstances outside our control, such as a carrier strike, we tell you as soon as possible. If your order has not arrived within 30 days, you may cancel it, and we refund any amount paid within 14 days.

6. Right of withdrawal

You may withdraw from your purchase within 14 days of receiving it, without giving a reason. If your order arrives in several parcels, the 14 days start on the day you receive the last parcel. Reduced and limited items have the same right of withdrawal as other items.

To withdraw, notify us within the 14 days with the withdrawal function (Withdraw from your order here), by e-mail to lnf.curation@gmail.com stating your order number, or with the model withdrawal form. We confirm receipt by e-mail.

Send the goods back within 14 days of your notification, to the return address on our returns page. Pack them carefully, use a tracked service and keep your proof of postage. You pay the cost of returning the goods.

We refund all payments received, including the original shipping costs, within 14 days of your notification, to the payment method you used. We may wait with the refund until we have received the goods or your proof of postage, whichever comes first.

Goods returned unworn and with their labels attached are refunded in full. You may try the goods on as you would in a shop, but please do not wear them outside, wash them or remove the labels. If you handle the goods more than is necessary to establish their nature, characteristics and functioning, you keep your right to withdraw, but we may deduct the reduction in value from your refund.

The right of withdrawal does not apply to goods made to your specifications or personalised. It also does not apply to event tickets (section 15).

7. Legal guarantee

All products are covered by the legal guarantee under Dutch law: a product must be as agreed and have the properties you may reasonably expect of it. The legal guarantee has no fixed end date.

Please check your order when it arrives. If an item is damaged or faulty on arrival, for example a torn seam on a shirt or a damaged canvas, tell us as soon as possible, preferably within 14 days, with your order number and a photo; this helps us claim the damage from the delivery service. A fault that you only discover later is still covered: a report within two months of discovering it is always on time. You choose between repair and replacement, free of charge, unless your choice is impossible or unreasonable for us. If repair or replacement is not possible or takes too long, you are entitled to a price reduction or to cancel the purchase.

A defect that appears within one year of delivery is presumed to have existed at delivery. We pay the shipping costs for defective products. The legal guarantee does not cover normal wear and tear, damage caused by improper use, or damage caused by not following the care instructions.

8. Liability

We are not liable for damage caused by the website being temporarily unavailable. This does not limit your rights under the law.

9. Complaints

Send complaints by e-mail to lnf.curation@gmail.com, stating your order number. We confirm receipt within 2 working days and give a full answer within 14 days; if we need more time, we tell you when to expect our answer.

If we cannot resolve a complaint together, the dispute may be submitted to the competent court in the Netherlands.

10. Personal data and your content

We process personal data as described in our privacy statement. If you tag us or send us photos, work or ideas, we only repost or use them with your permission, and we credit you.

11. Intellectual property

All designs, prints, images, texts and names on this website belong to Lost n Found or to the credited artists and may not be reproduced without our permission. Buying a product does not transfer any intellectual property rights.

12. Governing law, communication and changes

Dutch law applies to these Terms and to every order. If you live in another EU country, you keep the protection that the mandatory law of your country gives you. Where these Terms say "in writing", e-mail is also accepted.

We may change these Terms. Each version has a number and a date, and the version in force on the day of your order applies to that order.

13. Clothing

Many of our items are printed or finished by hand. Small differences in print position, colour or texture between items are part of their character and are not a defect; this does not affect your rights under the legal guarantee (section 7). Please check the size guide on the product page before ordering. If an item does not fit, you can return it (section 6).

Our drops are made in limited numbers and are not remade; they are available while stocks last. You can order at most 4 of the same item. We may cancel orders that exceed this limit or that are clearly placed for resale, and refund any amount paid within 14 days.

We do not exchange items. If you want another size, return the item (section 6) and place a new order.

14. Artworks

Our artworks are original works made by the credited artist in collaboration with Lost n Found. Each artwork is sold under the title the artist gave it. We sell them in our own name: your agreement is with us, and these Terms apply in full.

Each artwork is a unique piece. Its title, technique, size and year are stated on its product page.

Artworks are fragile. We roll them, pack them in a tube and ship them as fragile, tracked and insured. The shipping costs are shown before you pay. Please check the work when it arrives and tell us as soon as possible if it was damaged in transport (sections 5 and 7).

You may withdraw from the purchase of an artwork (section 6). Return it rolled, unframed and undamaged, in the tube it came in. For now, we pick returned artworks up from you in Maastricht. Outside Maastricht, send it back tracked, at your own cost.

When you buy an artwork, you own the physical work, but the copyright stays with the artist and Lost n Found together. You may display and resell the work; you may not reproduce it, for example on prints or clothing, without our permission.

15. Event tickets

We sell the tickets for our events and organise the events ourselves. The house rules of the venue also apply at the event.

Ticket prices are set per event and may go up in steps as tickets sell. You pay the price shown on the event page when you order. Prices include VAT.

You can buy up to 6 tickets per order. After payment, you see a confirmation of your purchase on the website, and your tickets and the receipt of your order are sent to you by e-mail.

Tickets are for a fixed date, so the 14-day right of withdrawal (section 6) does not apply to them.

Each ticket has its own ticket number and is a separate entry pass: it gives one person one entry to the event. Tickets are scanned at the entrance, and a ticket that has been scanned cannot be used again, so keep your tickets private.

You may give a ticket to someone else, for no more than its face value. The person who uses it must meet the entry conditions.

Entry is for people aged 18 and over with a valid photo ID. At the entrance, we check your ID to confirm your age; we use it only for this check. If you are under 18, you will not be let in, and the ticket is not refunded. Bags may be checked at the entrance.

You receive a wristband when you enter. Leaving and coming back is only possible in specific cases, as decided by our crew. If you leave otherwise, your wristband is removed and you cannot enter again with the same ticket.

We may refuse entry to, or remove, anyone who breaks the house rules, without a refund.

If we cancel an event, we refund the full ticket price within 14 days, to the payment method you used. If we move the event to another date, your ticket stays valid; if you cannot come on the new date, you get a full refund if you ask within 14 days of our announcement. The same applies if we move the event to a venue in another city. If you do not come to the event, the ticket is not refunded.

Line-ups can change. A change of artist is not a reason for a refund.

16. Company details

Lost n Found V.O.F., trading as Lost n Found and LNF
Kasteel Aldengoorstraat 41 C, 6222 WL Maastricht, the Netherlands
KvK: 42044842
VAT: NL869453932B01
E-mail: lnf.curation@gmail.com
Phone: +32 493 82 79 81 (Monday to Friday)