Terms and conditions
Last updated 5 September 2026.
1. Company details
[Lost N Found V.O.F.], trading as Lost N Found
[street and number, postcode, Maastricht], the Netherlands
Chamber of Commerce (KVK): [KVK number]
VAT number: [BTW number]
Email: lnfsupport@gmail.com
Phone: [phone number], weekdays 10:00 to 17:00
2. Scope
These terms and conditions apply to all offers and orders on lnf.icu. By placing an order you accept these terms. They do not limit your rights as a consumer under Dutch or European law.
These terms can be printed or saved.
3. Prices
All prices are in euro and include 21% VAT. Shipping costs of €3.70 per order within the Netherlands are shown separately before payment. No surcharge applies to any payment method.
Product images are for illustration. Minor differences in colour and print between the image and the delivered item are possible. Material, weight and care instructions are stated on each product page.
We are not bound by an obvious pricing error. If your order is affected, we will inform you before shipping and you may cancel the order for a full refund.
4. Orders
An order is placed by adding items to the cart, entering a delivery address in the Netherlands, accepting these terms and completing payment through Mollie. The agreement is concluded when payment has been received. You will receive an order confirmation by email.
Unpaid orders expire automatically. If a payment fails or expires, you will be notified by email and may place a new order.
We may refuse or cancel an order if an item is out of stock, if fraud is suspected, or if the delivery address is outside the Netherlands. Any amount already paid will be refunded within 14 days.
You must be at least 18 years old to place an order.
5. Payment
Payments are processed by Mollie B.V., a licensed payment service provider. The available payment methods are shown at checkout. Card and bank details are entered directly with Mollie and are not stored by us. See also the privacy statement.
6. Delivery
We deliver within the Netherlands only. Orders are handed to [carrier, for example PostNL] within [2] working days of payment, and a shipping confirmation is sent by email. Delivery normally takes 2 to 4 working days after dispatch. Orders are delivered within 30 days at the latest.
If an order has not been delivered within 30 days, you may cancel it. Any amount paid will be refunded within 14 days.
If a parcel arrives damaged, contact us as soon as possible and include a photo of the damage.
7. Right of withdrawal
You may withdraw from your purchase within 14 days of receiving the goods, without giving a reason. If an order is delivered in several parcels, the withdrawal period starts on the day you receive the last parcel.
To withdraw, notify us within the withdrawal period using the withdrawal form, by email to lnfsupport@gmail.com, or with the model withdrawal form. We will confirm receipt by email.
Return the goods within 14 days of your notification. You bear the cost of returning the goods.
We refund all payments received, including the original shipping costs, within 14 days of your notification, using the same payment method. We may withhold the refund until we have received the goods or you have provided proof of shipment, whichever is earlier.
You are liable for any reduction in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Goods must be returned unworn, unwashed and with labels attached.
The right of withdrawal does not apply to goods made to your specifications or personalised, or to sealed goods that are not suitable for return for hygiene reasons once the seal has been broken.
8. Statutory warranty
All products are covered by the statutory warranty under Dutch law: a product must conform to the agreement and have the properties you may reasonably expect of it. The statutory warranty has no fixed end date.
If a product is defective, contact us within a reasonable time after discovering the defect, stating your order number. A defective product is repaired or replaced free of charge. If repair or replacement is not possible, you are entitled to a price reduction or to cancel the purchase. We bear the return shipping costs for defective products.
The statutory warranty does not cover normal wear and tear, damage caused by improper use, or damage caused by not following the care instructions.
9. Complaints
Complaints can be submitted by email to lnfsupport@gmail.com, stating your order number. We respond within 14 days of receipt. If a complaint requires more time, we will confirm receipt within 14 days and state when you can expect a full response.
If a complaint cannot be resolved between us, the dispute may be submitted to the competent court in the Netherlands.
10. Personal data
Personal data is processed in accordance with the privacy statement.
11. Intellectual property
All designs, prints, images, text and names on this website are the property of Lost N Found or the credited artists and may not be reproduced without permission. Purchasing a product does not transfer any intellectual property rights.
12. Governing law
Dutch law applies to these terms and to all orders. We may amend these terms. The version in force at the time of your order applies to that order.